Recently moved away from sky broadband to fibrus. Broadband is now considerably better and stronger

[Worths1976]

Recently changed from sky to fibrus broadband and it is considerably better and stronger in the house.

However now the sky minis upstairs just won't talk to the sky q box downstairs even though the strength of wifi is 10 times better.

Done all the re boots etc but no joy. Can not get an engineer until 16/09 and been waiting a week now.

 Mini boxes just won't connect to Q box.

Any help appreciated?

[oldfella]

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@Worths1976 wrote:

Recently changed from sky to fibrus broadband and it is considerably better and stronger in the house.

However now the sky minis upstairs just won't talk to the sky q box downstairs even though the strength of wifi is 10 times better.

Done all the re boots etc but no joy. Can not get an engineer until 16/09 and been waiting a week now.

 Mini boxes just won't connect to Q box.

Any help appreciated?

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Hi @Worths1976 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Worths1976]

Yes tried all that but nothing.

Read things like turning off the wifi hot-spot on the minis but no sure.

Not even far from each other in my opinion.

[oldfella]

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@Worths1976 wrote:

Yes tried all that but nothing.

Read things like turning off the wifi hot-spot on the minis but no sure.

Not even far from each other in my opinion.

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You cannot turn off the Hotspots @Worths1976  as this turns off the WiFi which the Q boxes need for connection.  If the nearest mini to the Q box will not connect then it looks like you need a Q WiFi Booster

[PandJ2020]

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@Worths1976 wrote:

Recently changed from sky to fibrus broadband and it is considerably better and stronger in the house.

However now the sky minis upstairs just won't talk to the sky q box downstairs even though the strength of wifi is 10 times better.

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Q to Q connectivity uses its own mesh network and doesn't use your WiFi at all.

Indeed, your new router may be blocking the signal.  Ensure your router is not using channels 36 to 48 on the 5 GHz band.  Although, as noted, the distance may be too far without boosting.