Recently had SkyQ installed, catch up TV isnt working and it says I need to upgrade.

[Val29]

Recently had SkyQ installed, catch up TV isnt working and it says I need to upgrade. 

Already tried to restart the box and download programmes in SD.

[oldfella]

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@Val29 wrote:

Recently had SkyQ installed, catch up TV isnt working and it says I need to upgrade. 

Already tried to restart the box and download programmes in SD.

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Hi @Val29 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Val29]

Hi, even the free to air BBC catch up programmes will not work in SD once I've changed the settings.

[oldfella]

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@Val29 wrote:

Hi, even the free to air BBC catch up programmes will not work in SD once I've changed the settings.

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Hi @Val29 

Can you watch live Satellite channels using the TV Guide?

Also check in Settings - Status that the box has an internet connection.

[Val29]

Yes, everything is working and connected apart from Catch Up.

[oldfella]

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@Val29 wrote:

Yes, everything is working and connected apart from Catch Up.

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Hi @Val29 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Val29 an invite to chat.