Recently added sky cinema I get an error message when trying to load Paramount for free

[Mandz27]

I have just returned to sky cinema and trying to activate paramount for free subscription.  It keeps giving me an error message MYSKY_2304 and won't let me go any further 

[Tom-W19]

Hi @Mandz27 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Mandz27]

Help still required 

[Daniel0210]

@Mandz27 
I’ve re-escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Mandz27 an invite to chat.

[Addie15]

Update-We are closing this chat now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Toast46]

Can I ask what the resolution was, I've posted on the forum and phoned sky and no one can help....I'm a sky cinema customer trying to log into paramount and get the error message MYSKY_2304