Recent sky q outage compensation

[heatsinkbod]

So As many could not use Sky Q and could not get through to support and spent evening thinking my Box was at fault....so pay for a service and yes incidents happen but  I pay for a service so what compensation we are getting  ?? 

[Invisiblename]

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@heatsinkbod wrote:

So As many could not use Sky Q and could not get through to support and spent evening thinking my Box was at fault....so pay for a service and yes incidents happen but  I pay for a service so what compensation we are getting  ?? 

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What did Sky say when you asked them?

[heatsinkbod]

Done fancy another 2 hours on phone !

[PandJ2020]

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@heatsinkbod wrote:

Done fancy another 2 hours on phone !

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Don't ask, don't get...

Compensation will be considered on a case-by-case basis.  I doubt they will apply a blanket credit as not everyone was impacted - mine was blissfully unaware of the problems...

[heatsinkbod]

2 hour phone call it is lol 😆 

[PandJ2020]

It might just be 1 hour once the heat dies down... 🤗

[Laing1]

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@heatsinkbod wrote:

So As many could not use Sky Q and could not get through to support and spent evening thinking my Box was at fault....so pay for a service and yes incidents happen but  I pay for a service so what compensation we are getting  ?? 

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@heatsinkbod If Sky were to pay any compensation I would think it would be a pro-rata of your monthly subscription whether daily or hourly so as an example if your montthy subscription is a £100 then dividing that by 31 days for May will give you a daily rate of £3.22 or an hourly rate of £3.22/24  = 13.5p 

If your subscription is higher you would get more but if your subscription is lower than £100 per month you would get less

[Invisiblename]

I think someone calculated that the pro rata rate would work out around 37p 🤣

correction, a £100 monthly comes to around 13p / hour

[nufc3110]

I was without sky Thursday night and Friday morning.do I get a refund? 

[nigea99]

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@nufc3110 wrote:

I was without sky Thursday night and Friday morning.do I get a refund? 

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hi @nufc3110 

I have moved your post onto a discussion which is very similar to your question - please see the replies on it

[PandJ2020]

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@nufc3110 wrote:

I was without sky Thursday night and Friday morning.do I get a refund? 

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At best a credit at Sky's discretion.

[Heresmyname]

We had no service from sky tv, for 5 days are we due compensation£

[GD1]

@Heresmyname  You would need to speak to Sky.

[Valstuart25]

Hi our sky Q want working for 24 hours 15/5/35-26/5/25. As our service was disrupted can you please pay compensation for not providing the service

[caesarome]

@Valstuart25 

A few things here, firstly this is a customer helps customer forum and secondly the 26th May is next Monday so if you have an engineer visit you need to wait until you issue has been fixed by calling Sky about getting a credit added to your account.