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Discussion topic: Rebooted sky Q box and says hard drive damaged and recordings service not available

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Keith1963
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This message was authored by Keith1963 This message was authored by: Keith1963

Rebooted sky Q box and says hard drive damaged and recordings service not available

‎02 Sep 2023 10:15 AM

When picking recordings message comes up that service is not available.

 

rebooted the box and message says hard drive is damaged.

 

also in the mini boxes to the sky Q system the tv listings are not loading.

 

 

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Rebooted sky Q box and says hard drive damaged and recordings service not available

‎02 Sep 2023 11:40 AM

Posted by a Superuser, not a Sky employee. Find out more
@Keith1963 wrote:

When picking recordings message comes up that service is not available.

 

rebooted the box and message says hard drive is damaged.

 

also in the mini boxes to the sky Q system the tv listings are not loading.

 

 

@Keith1963 if you are getting hard drive errors follow the link below it will eventually lead you to where you can order a new box 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Rebooted sky Q box and says hard drive damaged and recordings service not available

‎02 Sep 2023 11:40 AM

Posted by a Superuser, not a Sky employee. Find out more
@Keith1963 wrote:

When picking recordings message comes up that service is not available.

 

rebooted the box and message says hard drive is damaged.

 

also in the mini boxes to the sky Q system the tv listings are not loading.

 

 

@Keith1963 if you are getting hard drive errors follow the link below it will eventually lead you to where you can order a new box 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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