This discussion topic has been answered Discussion topic: Re-installation of Sky Dish
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Message posted on 14 Apr 2023 09:51 AM
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Hi - Currently going through a house renovation and builder removed the sky dish and mounting bracket. I need to get it all reinstalled along with new mounting bracket. Assume Sky would do this for me? (appreciate probably a cost for this).
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Message posted on 23 Apr 2023 08:33 PM - last edited: 23 Apr 2023 08:34 PM
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@RidingWild wrote:
Thanks I will call them tomorrow.
In the meantime, having a different issue (although could be related). My sky dish is not installed correctly (not mounted) as per above however, until yesterday, I was able to use Apps (Netflix, Prime, etc). Now I get a "To use this service, you need a satellite signal".
Internet all working but unable to watch any recordings, catchup or apps? Any ideas? or do I have to wait for the Sky engineer to arrive to reiinstall the dish?
hi @RidingWild
Yes you will need to wait until you get a signal
The SKY Q boxes need a periodic signal to keep them 'alive'. They work for a while but if it doesn't get the signal when due it effectively shuts down
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Message posted on 14 Apr 2023 09:59 AM - last edited: 14 Apr 2023 10:00 AM
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Re: Re-installation of Sky Dish
@RidingWild wrote:
Hi - Currently going through a house renovation and builder removed the sky dish and mounting bracket. I need to get it all reinstalled along with new mounting bracket. Assume Sky would do this for me? (appreciate probably a cost for this).
hi @RidingWild
Yes SKy will do this but as you say it is likely to cost & we believe the charge is currently around £65
You could also get quotes from local satellite installers - although you need to make sure they can set up & test the signal suitable for SKY Q
Message posted on 14 Apr 2023 10:00 AM
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Re: Re-installation of Sky Dish
@RidingWild wrote:
Hi - Currently going through a house renovation and builder removed the sky dish and mounting bracket. I need to get it all reinstalled along with new mounting bracket. Assume Sky would do this for me? (appreciate probably a cost for this).
Hi @RidingWild
Would probably cost in the region of £65 with Sky
Message posted on 14 Apr 2023 12:34 PM
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Re: Re-installation of Sky Dish
Would rather have a Sky engineer complete the job and £65 is fine. Do I just call their customer services team?
Message posted on 14 Apr 2023 12:54 PM
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Re: Re-installation of Sky Dish
Yes. If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 23 Apr 2023 08:31 PM
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Re: Re-installation of Sky Dish
Thanks I will call them tomorrow.
In the meantime, having a different issue (although could be related). My sky dish is not installed correctly (not mounted) as per above however, until yesterday, I was able to use Apps (Netflix, Prime, etc). Now I get a "To use this service, you need a satellite signal".
Internet all working but unable to watch any recordings, catchup or apps? Any ideas? or do I have to wait for the Sky engineer to arrive to reiinstall the dish?
Message posted on 23 Apr 2023 08:33 PM - last edited: 23 Apr 2023 08:34 PM
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@RidingWild wrote:
Thanks I will call them tomorrow.
In the meantime, having a different issue (although could be related). My sky dish is not installed correctly (not mounted) as per above however, until yesterday, I was able to use Apps (Netflix, Prime, etc). Now I get a "To use this service, you need a satellite signal".
Internet all working but unable to watch any recordings, catchup or apps? Any ideas? or do I have to wait for the Sky engineer to arrive to reiinstall the dish?
hi @RidingWild
Yes you will need to wait until you get a signal
The SKY Q boxes need a periodic signal to keep them 'alive'. They work for a while but if it doesn't get the signal when due it effectively shuts down
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