Re-installation of Sky Dish

[RidingWild]

Hi - Currently going through a house renovation and builder removed the sky dish and mounting bracket. I need to get it all reinstalled along with new mounting bracket. Assume Sky would do this for me? (appreciate probably a cost for this). 

[nigea99]

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@RidingWild wrote:

Hi - Currently going through a house renovation and builder removed the sky dish and mounting bracket. I need to get it all reinstalled along with new mounting bracket. Assume Sky would do this for me? (appreciate probably a cost for this). 

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hi @RidingWild 

Yes SKy will do this but as you say it is likely to cost & we believe the charge is currently around £65 

You could also get quotes from local satellite installers - although you need to make sure they can set up & test the signal suitable for SKY Q 

[oldfella]

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@RidingWild wrote:

Hi - Currently going through a house renovation and builder removed the sky dish and mounting bracket. I need to get it all reinstalled along with new mounting bracket. Assume Sky would do this for me? (appreciate probably a cost for this). 

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Hi @RidingWild 

Would probably cost in the region of £65 with Sky

[RidingWild]

Would rather have a Sky engineer complete the job and £65 is fine. Do I just call their customer services team?

[Daniel0210]

@RidingWild 

Yes. If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.

[RidingWild]

Thanks I will call them tomorrow.

In the meantime, having a different issue (although could be related). My sky dish is not installed correctly (not mounted) as per above however, until yesterday, I was able to use Apps (Netflix, Prime, etc). Now I get a "To use this service, you need a satellite signal". 

Internet all working but unable to watch any recordings, catchup or apps? Any ideas? or do I have to wait for the Sky engineer to arrive to reiinstall the dish?

[nigea99 · Accepted solution]

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@RidingWild wrote:

Thanks I will call them tomorrow.

In the meantime, having a different issue (although could be related). My sky dish is not installed correctly (not mounted) as per above however, until yesterday, I was able to use Apps (Netflix, Prime, etc). Now I get a "To use this service, you need a satellite signal". 

Internet all working but unable to watch any recordings, catchup or apps? Any ideas? or do I have to wait for the Sky engineer to arrive to reiinstall the dish?

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hi @RidingWild 

Yes you will need to wait until you get a signal

The SKY Q boxes need a periodic signal to keep them 'alive'. They work for a while but if it doesn't get the signal when due it effectively shuts down