Sky q is very slow changing channel and keeps crashing

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[DazK78]

Sky q is very slow changing channel (40 seconds at least) and keeps freezing . I've donw all the re sets and software updates and still have the probelm.! Think I need a new box