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Discussion topic: Re: Sky q box isn’t working

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This message was authored by: DT8

Message posted on ‎17 May 2024 09:00 PM

Re: Sky q box isn’t working

The box turns on then turns straight back off

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This message was authored by: Daniel0210

Message posted on ‎18 May 2024 05:41 AM

Re: Sky q box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@DT8 

Are you turning it on from Standby or from completely switched off? Does it get to a stage where an error message appears on screen? We need some more information to help. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: DT8

Message posted on ‎18 May 2024 08:09 AM

Re: Sky q box isn’t working

It turns on and gets to the point where it says press the home button when the screen goes blank. But you then get a flashing red and green light for a few seconds and then the box just turns back off. It just keeps repeating that. 

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Message posted on ‎18 May 2024 08:24 AM

Re: Sky q box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

Hi @DT8   Try following the help pages which will lead you to requesting a replacement box if required.

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Welcome to the Sky Community

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