Old Sky+ box’s & old routers

[Jenson20071]

I have returned my equipment and am getting texts saying I have not 

[Jenson20071]

I have sent it recorded tried speaking to someone but in typical sky fashion it's a 30min wait absolute joke 

[Mark39]

@Jenson20071 you don't need to return Sky+ equipment (where you've posted) I assume you mean Sky Q. When did you return it and do you have proof of posting?

[Jenson20071]

Yes it's a Q box and I've sent it recorded 

[Mark39]

Yes, sorry -saw your second post after I posted my reply. I'll move your posts to the Sky Q forum.

We can ask Sky's messaging team to contact you here via a private online chat to follow it up, if you wish?

[Jenson20071]

Mark thank you for your help 👊

[Mark39 · Accepted solution]

Ok, I've flagged it to Sky. Look out for a blue/red chat bubble here later today. Replies from Sky may not be instant, so come back from time to time for an update.

For the detail of how it works, see  https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Jenson20071.