Hi guys, I have been directed to this group from sky’s virtual assistant. is it me, or is this just a little odd? They even said that “remember that the group are not Sky employees so they won’t know all my account details”. I do appreciate that often users are much more knowledgeable about products. As I bet you guys are and after the online conversation, I just had I am certain that you are as I believe the sky’s virtual assistant, I was dealing with belongs to the Chocolate teapot, Chocolate fireguard or ash tray on a motorbike fraternity, since they were no help at all.
Any who here is the issue, I have had SKY connected for many years but had SKY Q installed a couple of weeks ago with a Qbox & a Qbox mini. I was initially pleased with the setup & both boxes functioned ok. I have additionally had my broadband uprated to full fibre superfast since I live rurally & county broadband were doing an install in the village.
So even though I was still running my existing BB I decided to switch over to the new BB. That all went well and I connected all my devices up and finalised with the SKY. The Qbox went fine but when I tried setting the Qbox mini I had issues. I Had already directly connected the Qbox mini to my old BT router with an ethernet cable since I had issues with it dropping the WIFI due to range. So, if memory serves me well, I dropped the WIFI connection from the settings on the Qbox mini but during or after this I lost the ability to create a WIFI setting for my new BB on my Qbox mini only. I power up the tv & get to the main screen on Sky, the one with the LH side menu but, I can get no response with the remote when I attempt to move/highlight a button like TV guide, Recordings or Settings and none of the remote buttons take effect. The remote is new worked last week fine & has new batteries also it goes to the Sky main screen when pressed for a blank screen on startup. I could go on (as my friends would tell you) but I will hold on for now. I will answer any questions and reveal what I have tried if you come back to me. Any help is much appreciated.
P.S. Note: I have tried resetting both the QBOX & the MINI several times. My new BB is full fibre optic to the router. I have tried reconncting to the old BT router & the QBOX is working but not the MINI. I am unable to change any settings on the MINI as the remote not respond to button pushes.
Ray
