Q mini keep showing that too many boxes are in use

[nundi]

I have Sky Q with 4 Q minis, I know that only 3 can be in use at anyone time, but the problem keeps popping up were if just the 1, or 2, boxes is/are turned on , it shows that it cant be used as there are too many boxes in use, even though the remaining boxes are in standby. Is there a reason for this to happen and can i stop it from happening?

[nigea99]

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@nundi wrote:

I have Sky Q with 4 Q minis, I know that only 3 can be in use at anyone time, but the problem keeps popping up were if just the 1, or 2, boxes is/are turned on , it shows that it cant be used as there are too many boxes in use, even though the remaining boxes are in standby. Is there a reason for this to happen and can i stop it from happening?

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hi @nundi 

The limit is 2 minis not 3 - although the marketing is a little ambiguous as it mentions 3 TVs which is the main box + 2 minis

[nundi]

Thanks for confirming that for me, but it doesnt tell me why it will do it when only 1 mini is in use.

[oldfella]

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@nundi wrote:

Thanks for confirming that for me, but it doesnt tell me why it will do it when only 1 mini is in use.

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Hi @nundi 

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.

https://www.sky.com/help/articles/sky-software-updates.

[Scruffy-1]

Ive the same issue  theses answers dont help me either. I uave 2 minis and a q and always ran both minis and occasionally rhe q at any one time. Now i cant even run 1 

[Chodley]

1 mini tells you that too many boxes are in use?

[Scruffy-1]

Except they are not . Ive 1 on thats it and when i put 2nd one it tells me ive too many on. This was not a problem until today

[PandJ2020]

@Scruffy-1 

Please confirm hardware version of main Q: https://www.sky.com/help/articles/sky-software-updates

Also, are all boxes on same major software version?

As the mini's act as a slaves to the main Q it's worth rebooting the main box to re initiate connections.

[Scruffy-1]

hi! i did that I confirmed I can use 2 boxes at the same time its a 1tb uhd. I rebooted the mainbox and then the minis as per isntructions. still tells me too many minis.never happened before

[Quoman7]

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@Scruffy-1 wrote:

hi! i did that I confirmed I can use 2 boxes at the same time its a 1tb uhd. I rebooted the mainbox and then the minis as per isntructions. still tells me too many minis.never happened before

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Hi @Scruffy-1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, the do the same with any Mini boxes?

[Wrightw4]

Thanks for sharing this.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Scruffy-1 an invite to chat.

[Wrightw4]

I'm so greatful for this.

(Removed)

Moderator note: Removed third party link.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Scruffy-1]

We did that and chkd updates again on all boxes