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This message was authored by: FQ99

Q mini box gets frozen intermittently

Our Sky Mini box get frozen intermittently. Regardless of the channel - picture freezes for 3-5 seconds and then Ok For a few seconds and freezes again. 
An year ago Sky moved around boosters etc and made it work. Same problem 6 months back and mini box was connected directly to the router. It was ok for a few months and now again. 
Anyone having similar issues? 


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This message was authored by: Lisa-P1987 Answer

Re: Q mini box gets frozen intermittently

Posted by a Sky employee

Hi there, are you able to move the boosters around a bit to see if you can get a connection again? 

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by: Lisa-P1987 Answer

Re: Q mini box gets frozen intermittently

Posted by a Sky employee

Hi there, are you able to move the boosters around a bit to see if you can get a connection again? 

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by: FQ99

Re: Q mini box gets frozen intermittently

Thanks. Spoke with Sky and restring  shutting down the WIFI router got it to work 

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