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Discussion topic: Q box voices don’t match up

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This message was authored by: Norwichjohn

Q box voices don’t match up

When the person on the Tv programme is talking it doesn't match up on the screen. Got to turn off q box to reset. A few days later it happeneds again.

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This message was authored by: oldfella

Re: Q box voices don’t match up

Posted by a Superuser, not a Sky employee. Find out more

@Norwichjohn wrote:

When the person on the Tv programme is talking it doesn't match up on the screen. Got to turn off q box to reset. A few days later it happeneds again.


Hi @Norwichjohn 

Try a Reset Settings in the Q box hidden menu.  See if that helps.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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