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Discussion topic: Q box says not connected but everything is ticked

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This message was authored by Rachael21466 This message was authored by: Rachael21466

Q box says not connected but everything is ticked

The sky q box says its not connected - wont show recordings, apps etc) but everything is ticked. If i use voice command i can watch apps, Amazon Prime, Disney +. The mini box wont connect to it. Shows wi-fi connected but wont connect to sky q box. Any suggestion's please. I have rebooted several times  

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Q box says not connected but everything is ticked

Posted by a Sky employee

Hi there @Rachael21466 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Q box says not connected but everything is ticked

Posted by a Sky employee

We are still looking to help you @Rachael21466 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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