Q box says not connected but everything is ticked

[Rachael21466]

The sky q box says its not connected - wont show recordings, apps etc) but everything is ticked. If i use voice command i can watch apps, Amazon Prime, Disney +. The mini box wont connect to it. Shows wi-fi connected but wont connect to sky q box. Any suggestion's please. I have rebooted several times  

[Greenfingers001]

Hi there @Rachael21466 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Rachael21466 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks