Q box replaced as wouldn't turn on, new one says "To use this service, you need a satellite signal"

[sinisjecht]

I have just today received a replacement Q box.  I'e inserted viewing card, connected HDMI, 2 satellite cables, and power, and after install I'm getting the error "To use this service, you need a satellite signal".

We only yesterday requested this replacement, as our old box initially had broken-up unwatchable picture, and then eventually wouldn't turn on anymore (blue Q pulse and red standby light).

I've tried the help steps and looks like it might be an engineer visit - but it seems like a coincidence that I see the satellite signal error for the first time the moment I get a replacement box?  So just asking here first please in case anything else I can try.

Thanks!

[nigea99]

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@sinisjecht wrote:

I have just today received a replacement Q box.  I'e inserted viewing card, connected HDMI, 2 satellite cables, and power, and after install I'm getting the error "To use this service, you need a satellite signal".

We only yesterday requested this replacement, as our old box initially had broken-up unwatchable picture, and then eventually wouldn't turn on anymore (blue Q pulse and red standby light).

I've tried the help steps and looks like it might be an engineer visit - but it seems like a coincidence that I see the satellite signal error for the first time the moment I get a replacement box?  So just asking here first please in case anything else I can try.

Thanks!

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As you mention 2 Satellite cables please may  I just check you do have your own dish & not linked to a communal system 

[MightyQuinn]

Hi @sinisjecht   It is easy to bend the centre cable inserting it into the satellite cable connectors on the box. I would double check everything is okay.