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Discussion topic: Q box not connecting to broadband

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This message was authored by: AS1981

Q box not connecting to broadband

Ok so I have one sky q box in the same room as the main router. I then have one sky booster in the kitchen and one sky booster upstairs. 

WiFi is working.

 

sky Q box however is not connected to WiFi for some reason as of yesterday. 

I've tried

- reconnecting via settings and pressing WPS button on the router 

- turning Sky Q box off. 

- turning router off 

 

 

 

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This message was authored by: Chodley

Re: Q box not connecting to broadband

Posted by a Superuser, not a Sky employee. Find out more

Sky broadband?

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This message was authored by: AS1981

Re: Q box not connecting to broadband

Sky broadband is working fine 

This message was authored by: Chodley

Re: Q box not connecting to broadband

Posted by a Superuser, not a Sky employee. Find out more

I was asking if you have Sky broadband. Clearly you do then.


You're doing a full network reset on the Q system settings when you press the WPS button on the router?

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