@JayBee5 wrote:
My Q box has disconnected from the router and won't reconnect. I rang SKY and they sent a new Q box which arrived today but the new one won't connect either.
I tried the WPS method and then tried "other broadband" and typed the password in but neither method worked. I have done a reset on the router to no avail. Any ideas? Other devices are connecting fine.
Hi @JayBee5
Provided you don't have the latest Sky Max router then you should be able to connect by WPS.
Are you exactly following the procedure below:-
First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
