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Discussion topic: Q 2tb box says no internet connection., but apps work

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This message was authored by: Rugdoc

Q 2tb box says no internet connection., but apps work

This is happening often. 

I have cleared recordings to less than 50%,  and when I do a network reset it connects (eventually) but 24 hours later,  does the same. 

WiFi does appear to work fine. So is this a problem with the Q box?

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This message was authored by: Chodley

Re: Q 2tb box says no internet connection., but apps work

Posted by a Superuser, not a Sky employee. Find out more

If apps work, does anything not work?

This message was authored by: Quoman7

Re: Q 2tb box says no internet connection., but apps work

Posted by a Superuser, not a Sky employee. Find out more

@Rugdoc wrote:

This is happening often. 

I have cleared recordings to less than 50%,  and when I do a network reset it connects (eventually) but 24 hours later,  does the same. 

WiFi does appear to work fine. So is this a problem with the Q box?


Hi @Rugdoc Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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This message was authored by: Rugdoc

Re: Q 2tb box says no internet connection., but apps work

Yes I tried that,  it used to happen once a year,  now it's every 24 hours of so,  is something failing possibly?

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