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Discussion topic: Problems voice sync Sky Sports main event UHD

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This message was authored by Shux27 This message was authored by: Shux27

Re: Problems voice sync Sky Sports main event UHD

Yep Audio sync is a mile out on sky f1 UHD.

This message was authored by st3velj This message was authored by: st3velj

Re: Problems voice sync Sky Sports main event UHD

Yeah mate awful on F1 uhd again today. 

The cricket on main event uhd today though is spot on but it was

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last night on both main event and cricket channel in uhd. That just makes it more

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maddening though to be honest. 

Anyone got any ideas on who to write to to embarrass them to get it right 100% of the time??

Thoughts?

 


Moderator note: Removed inappropriate language

This message was authored by JamesD54 This message was authored by: JamesD54

Re: Problems voice sync Sky Sports F1

First noticed lip sync issues watching F1 yesterday (13/09/2024)

same again today

 

any fixes?

This message was authored by st3velj This message was authored by: st3velj

Re: Problems voice sync Sky Sports main event UHD

Unfortunately not mate. It's how it's being broadcast. All I can say is the more people that complain the more chance we've all got of it being sorted 👍👍

This message was authored by JamesD54 This message was authored by: JamesD54

Re: Problems voice sync Sky Sports main event UHD

It's shocking. Come on @Sky sort it out 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Problems voice sync Sky Sports main event UHD

Posted by a Superuser, not a Sky employee. Find out more

@JamesD54 wrote:

It's shocking. Come on @ sort it out 


You are not tagging Sky with that.  (An unfortunate soul chose that screen name)

 

Best contact viewer relations: viewerR@sky.uk

I am just another Sky customer and my views are my own
This message was authored by JamesD54 This message was authored by: JamesD54

Re: Problems voice sync Sky Sports main event UHD

Oops

sorry pal. 😬

This message was authored by DushmanH This message was authored by: DushmanH

Re: Problems voice sync Sky Sports main event UHD

Please all individually complain. They know its an issue but will only do something when there's a lot of noise. 

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Problems voice sync Sky Sports main event UHD

I have complained about this issue and many others, and dont get much success

This message was authored by ChrisMKUK This message was authored by: ChrisMKUK

Re: Problems voice sync Sky Sports main event UHD

Noticed problem for first time ever yesterday for F1 Practice 1. Also Practice 3 this morning!

This message was authored by fafdfdfqwefewf This message was authored by: fafdfdfqwefewf

Re: Problems voice sync Sky Sports main event UHD

Got the same audio sync issues with Sky F1 yesterday and today.

 

Given how much we pay for this, it's not really acceptable to not have it fixed. 

This message was authored by singhl1 This message was authored by: singhl1

Re: Problems voice sync Sky Sports main event UHD

Complain via phone , I have had a few £10 credits while they:

1. sent new card, made no difference 

2. sent new box, made no difference

3. Sent audio specialist who acknowledged problem and confirmed no way to fix via audio sync and said it is being referred to a high tech department 

 

waiting onthat now

This message was authored by millldew123 This message was authored by: millldew123

Re: Problems voice sync Sky Sports main event UHD

I have had audio sync issues on Sky F1 UHD since subscribing in July. The picture is around 0.5 second to 1 second behind the sound.

 

This is on an LG OLEDC3 TV

SKY Q 2TB box

Sony TA-AN1000 AMP

This message was authored by st3velj This message was authored by: st3velj

Re: Problems voice sync Sky Sports main event UHD

I've read it's very difficult to link the sound and the picture when watching in hdr but surely they've had enough time now to perfect it??  Who monitors what's being broadcast is something I'd love to know because on some days I think it could be Stevie Wonder it's that bad.

This message was authored by LittleX This message was authored by: LittleX

Re: Problems voice sync Sky Sports main event UHD

I have also had the lip sync issues since subscribing to Sky Q in June. All Sky sports UHD channels are effected the worst, 0.5 -1 sec delay. Other downloaded UHD content (eg House of the Dragon) there is a very slight delay until fast forwarding and then there is a bigger delay. If you stop playing and then start again the delay disappears. All HD channels are OK.

 

-Date & Time of the last time you experienced the issue: All the time, every UHD sports channel.

-TV Make & Model: Samsung QE55S95D 55" 4K UHD OLED TV

-Are you using TV Speakers or a sound system: I have tried both. The same on both.

-If you are using a sound system, what is it's make & model: Samsung HW-Q930C Soundbar/Sub/Rears connected with HDMI cable.

-Go to Settings > Setup > Audio Visual > What is your audio output setting set as: Dolby Digital Plus

-If your audio output setting is set to some form of dolby, does this resolve if you change it to "Normal" does this resolve the lip sync issue: No

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