30 Dec 2023 07:53 PM
Same here, as described by others, during Forest-Man U game. Lip sync way off during game, adverts better (but not perfect). I've noticed this before, and a restart fixed it, but not this time
31 Dec 2023 04:20 PM
Same problem for me, seems to have got worse.
No way I'm switching to glass or Stream though, I'd rather switch provider as the delay on live sports is shocking
31 Dec 2023 04:23 PM
Sky seem to think it's an issue with the customer. I have told them that there are several customers suffering and it's an issue that has happened in the past. It seems that Sky did think their short term fix would work, but obviously not the case
31 Dec 2023 04:40 PM
I just realised I'm in the wrong thread... I have Stream. Same problem anyway!
04 Feb 2024 02:55 PM
Same issue here, very annoying.
05 Feb 2024 10:32 PM
Yep same, yesterday and again today. Very annoying, thought it was the soundbar at first but seems not if you have had the same.
05 Feb 2024 10:35 PM
https://helpforum.sky.com/t5/Sky-Q/Sound-stutter-on-main-event/m-p/4554304
There is another forum up on this topic
11 Feb 2024 07:44 PM
Yes I still have the issue and is most definitely Sky issue.
12 Feb 2024 08:56 PM
Hi had the same problem sound keeps dropping on & off tried using a different 4K cable but still the same perfect on normal HD but we pay for UHD so should be right
14 Feb 2024 10:26 AM
Sky still have not replied to this... 😔
Lip sync issue still occurring on uhd premier league channel
14 Feb 2024 10:32 AM
Hi I must admit I had the tennis on yesterday ch 401 uhd and had no problem
But wait and see today
15 Feb 2024 02:36 PM
Thanks John
For me the issue occurred on pl uhd 402 pressing select and the issue only seemed to occurred on premier league matches. Lets see what happens this weekend.
15 Feb 2024 03:06 PM
That tennis isn't UHD, it may be on the UHD channel but it's original broadcast isn't in 4k. Much like the golf etc on the UHD channel 401 it's just the standard HD broadcast upscaled (badly). You will get a psuedo HLG HDR effect but thats it, the sound sync issues seem to be occuring only on a true UHD broadcast from SKY such as the footy 👍🏼.
15 Feb 2024 03:11 PM
Think the darts tonight is the first test for me.
15 Feb 2024 03:14 PM
All eyes and ears on the darts tonight then!
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