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Discussion topic: Problems Voice Sync Sky Sports Main Event UHD
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Message posted on 13 Jun 2024 06:24 PM - last edited: 13 Jun 2024 07:27 PM
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Re: Problems voice sync Sly Sports main event UHD
Well done @st3velj . I have just come in and noticed it but it seems to have sorted out now
Message posted on 13 Jun 2024 09:51 PM
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Re: Problems voice sync Sly Sports main event UHD
Still out of sync for me unfortunately.
Message posted on 15 Jun 2024 08:34 PM
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Re: Problems voice sync Sly Sports main event UHD
- ate & Time of the last time you experienced the issue: June 15th @ 20.30
- What was being broadcast when you experienced the issue: US Open Golf on main event UHD
- TV Make & Model: LG OLED65G
- Are you using TV Speakers or a sound system: sound system
- If you are using a sound system, what is it's make & model: Sonos Arc and Sonos one
- Go to Settings > Setup > Audio Visual > What is your audio output setting set as: Dolby digital plus
- If your audio output setting is set to some form of dolby, does this resolve if you change it to "Normal" does this resolve the lip sync issue: No
Message posted on 16 Jun 2024 07:58 AM
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Re: Problems voice sync Sly Sports main event UHD
Still out of sync last night when trying to watch the live boxing. So frustrating that I am paying for a service that doesn't work correctly.
Message posted on 16 Jun 2024 08:05 AM
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Re: Problems voice sync Sly Sports main event UHD
- Date & Time of the last time you experienced the issue: 15/6/2024 22:00
- What was being broadcast when you experienced the issue: Live Boxing
- TV Make & Model: Sony Bravia A95 series
- Are you using TV Speakers or a sound system: TV Speakers
- If you are using a sound system, what is it's make & model: N/A
- Go to Settings > Setup > Audio Visual > What is your audio output setting set as: Dolby
- If your audio output setting is set to some form of dolby, does this resolve if you change it to "Normal" does this resolve the lip sync issue: No
Message posted on 16 Jun 2024 09:32 AM
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Re: Problems voice sync Sly Sports main event UHD
It's awful mate make a complaint to sky!!
I would advise everyone that's noticed this to complain because if sky don't sorry it out our next course of action would be ofcom so the more complains the better 👍👍
Message posted on 16 Jun 2024 10:03 AM
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Re: Problems voice sync Sly Sports main event UHD
Complained to Sky this morning via Email, looking forward to seeing what they say.
Message posted on 16 Jun 2024 10:09 AM
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Re: Problems voice sync Sly Sports main event UHD
Excellent 👍 👍
Message posted on 16 Jun 2024 10:11 AM
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Re: Problems voice sync Sly Sports main event UHD
Complain to sky mate
If there's no fix from sky then I'll complain to ofcom because they're charging for a service and not providing it 👍👍
Message posted on 16 Jun 2024 10:17 AM
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Re: Problems voice sync Sly Sports main event UHD
Sky help on twitter (or x **bleep**) is a good place to raise the attention of this issue with sky.
C'mon everyone get the victor meldrew in you going 😂👍👍
Message posted on 16 Jun 2024 11:01 AM
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Re: Problems voice sync Sly Sports main event UHD
Message posted on 16 Jun 2024 11:06 AM
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Re: Problems voice sync Sly Sports main event UHD
@Daniel-F please escalate this issue it's been nearly 12 months and your "answer" is not helping and I suspect takes it out of your open incidents list!
Message posted on 16 Jun 2024 02:18 PM
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Re: Problems voice sync Sly Sports main event UHD
@crawley+Confused agreed, clearly there is an issue with the feed for this channel alone, so it's futile now continuing to ask customers for what TV's and sound systems we're using. @Daniel-F please update the community on what sky are doing about this issue, as we are paying for a service that isn't delivering.
Message posted on 16 Jun 2024 02:28 PM
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Re: Problems voice sync Sly Sports main event UHD
If sky don't sort this out and sooner rather than later we all need to complain to ofcom. As far as I'm aware ofcom are like the fsa and charge nearly a thousand pounds to investigate any complaints. Imagine 100 or more people complaining!
Message posted on 16 Jun 2024 02:47 PM
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Re: Problems voice sync Sly Sports main event UHD
Sky F1 UHD on 406 isn't an issue that's why. It's only channel 401.
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