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This discussion topic has been answered Discussion topic: Problem with white writing of a previous programme I watched showing at the bottom of my screen?

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This message was authored by: Fi58

Problem with white writing of a previous programme I watched showing at the bottom of my screen?

The writing  says Classic Coronation Street which I'd previously watched at the bottom of my screen!?


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This message was authored by: oldfella Answer

Re: Problem with white writing of a previous programme I watched showing at the bottom of my screen

Posted by a Superuser, not a Sky employee. Find out more

@Fi58 wrote:

The writing  says Classic Coronation Street which I'd previously watched at the bottom of my screen!?


Hi @Fi58 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by: oldfella Answer

Re: Problem with white writing of a previous programme I watched showing at the bottom of my screen

Posted by a Superuser, not a Sky employee. Find out more

@Fi58 wrote:

The writing  says Classic Coronation Street which I'd previously watched at the bottom of my screen!?


Hi @Fi58 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by: Fi58

Re: Problem with white writing of a previous programme I watched showing at the bottom of my screen

Thank you oldfella so much for your suggestion. It's worked so am happy 😊!

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