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Discussion topic: Problem with watching discovery plus, not in my sky shop or market place to try to watch

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This message was authored by Lovedeal2016 This message was authored by: Lovedeal2016

Problem with watching discovery plus, not in my sky shop or market place to try to watch

problem with discovery plus, not showing in my market place or sky shop to activate need help please 

 

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This message was authored by oldfella This message was authored by: oldfella

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

Posted by a Superuser, not a Sky employee. Find out more

@Lovedeal2016 wrote:

problem with discovery plus, not showing in my market place or sky shop to activate need help please 

 


Hi @Lovedeal2016 

Sky Q

Press Home, then scroll down the menu and select My Sky.

Or press the Voice button on your Sky remote and say “My Sky”.

Select discovery+. If you can't see it, select Browse Shop then discovery+.

 

Above taken from link below

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-apps

Lovedeal2016
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This message was authored by Lovedeal2016 This message was authored by: Lovedeal2016

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

I've done all that many times, discovery plus not showing sky market place or in shop, nothing seems to be working, now referring apps?
This message was authored by colinp63 This message was authored by: colinp63

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

Ive been having the same problem discovery plus isnt in my sky shop or market place I'm so feedup with this issue

Colin Paterson
This message was authored by colinp63 This message was authored by: colinp63

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

Its ok when the discovery plus app is there in sky shop to click your what to do where followed to the letter like the many other users someone needs to really get there finger out and fix this issue its been going on for months.

your Colin

 

Colin Paterson
This message was authored by GrahamP81 This message was authored by: GrahamP81

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

This does not work if the Discovery+ app is not in Sky Store. That is the propblem I have, same as others on this problem stream.

This message was authored by colinp63 This message was authored by: colinp63

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

Hi Graham as I've been having the same problem go direct to discovery plus and phone them explain what's happened to you give them the details they ask for I did they then gave me two months free voucher put straight to my sky and hay press toe discovery plus works straight out the box as it should do hopefully it helps you out seeing SKY are short on help .

Colin Paterson
This message was authored by GrahamP81 This message was authored by: GrahamP81

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

Thanks Colin, like a lot of people I was wanting to see the European Champions League final. I ended up ctreating a Discovery+ account on my laptop and signing in to Discovery+ on an Amazon Firestick I also have in the TV. There is not much else on Discovery+ that I want to watch, perhaps the French Open but two Eurosprts free channels are showing most of that.

 

Thanks for the help in any case

 

Graham

This message was authored by Jim+Jacques This message was authored by: Jim+Jacques

Re: Problem with watching discovery plus, not in my sky shop or market place to try to watch

If you're fault is anything like mine - Not had Discovery+ since Sept 2023  when I unfortunately rejoined Sky, After all types of promises, missed calls and early closure of the problem by Sky I reported the matter to CISAS who took on my case. CISAS are totally independent and found in my favour, stating that Sky did not act reasonably, that they had shortcomings including missed calls and premature closure of my complaint. CISAS further stated Sky's failure to provide Discovery+ was a significant inconvenience and a significant cause of distress to the customer. CISAS also stated that whilst DIscovery+ was provided free by Sky the prolonged unavailability means Sky is not providing something it said it would and that consumer law gives the customer a right to a price reduction.

In conclusion I was awarded compensation and that Sky must update me to the status of the investigation. Todate Sky have paid me the compensation and updated me once! I still have no Discovery+ and am currently looking to further legal action against Sky.

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