06 May 2024 03:18 PM
After talking with you on many occasions we still have problems seeing many sky channels can you help please
06 May 2024 03:21 PM
Posted by a Superuser, not a Sky employee. Find out more@Kareng1963
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
06 May 2024 03:21 PM
Posted by a Superuser, not a Sky employee. Find out more@Kareng1963
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
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