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Discussion topic: Primary Sky box works when connected to internet by wire to a non Sky modem. Will not couple to mini

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This message was authored by solver This message was authored by: solver

Primary Sky box works when connected to internet by wire to a non Sky modem. Will not couple to mini

As above, I can couple up sky q mini box and get it working, but if mains power to mini box is turned off  I have to begin from scratch when power is restored. Is this the only option?

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This message was authored by oldfella This message was authored by: oldfella

Re: Primary Sky box works when connected to internet by wire to a non Sky modem. Will not couple to

Posted by a Superuser, not a Sky employee. Find out more

@solver wrote:

As above, I can couple up sky q mini box and get it working, but if mains power to mini box is turned off  I have to begin from scratch when power is restored. Is this the only option?


Hi @solver 

It possibly is yes.

Minis are not designed to be completely powered off at the mains when not it use.  They should be put into standby.

 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Primary Sky box works when connected to internet by wire to a non Sky modem. Will not couple to

Posted by a Superuser, not a Sky employee. Find out more

I power mine off every day but reconnect just fine.  (They are connected via Ethernet though)

 

But if leaving them in standby works then do that - they only consume a tiny amount in that mode.

I am just another Sky customer and my views are my own
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