Prices on adverts different to the website

[Rockstarkat7]

Just seen an advert for Sky sports F1 saying it's £15 a month, click on the link and it brings you to the website saying its £20 a month. No where does it say its for new customers only. I can't find anywhere to speak to someone other than the bot that doesn't understand anything.

[MightyQuinn]

Hi @Rockstarkat7   Where was the advert, and when is it dated?

[Rockstarkat7]

Instagram and 10-15mins ago

[Gerihattrick]

We have seen the same advert but on the Sky Website itself and it does the same thing, you click 'Upgrade Now' and price changes to £20.

It doesn't say new customers only either, which it wouldn't as it is an upgade!

[Rockstarkat7]

Thats exactly what I get.

[MightyQuinn]

Hi @Rockstarkat7 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Gerihattrick]

Do we get this invite too?

[Rockstarkat7]

I've not had anything yet to speak to someone

[MightyQuinn]

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@Rockstarkat7 wrote:

I've not had anything yet to speak to someone

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Hi @Rockstarkat7  Extract from the link given "Responses in Community Messaging aren't immediate". I wouldn't expect a response at this time of night, but hopefully within 48 hours.

[Rockstarkat7]

I didnt think so, i'll keep an eye out and once i've had a response, i'll put a message in here

[MightyQuinn]

Hi @Rockstarkat7   The invitation will appear here.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Rockstarkat7.

[Rockstarkat7]

I've had a chat on here with the advisor and they have given me a number to phone and explain and they can give me the offer they are adverising on instagram

[Gerihattrick]

What is the number?

[Rockstarkat7]

@Gerihattrick 

It won't let me post the phone number on here.