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Discussion topic: Potential miss-selling by Sky?

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This message was authored by HilMN This message was authored by: HilMN

Potential miss-selling by Sky?

Sky did not warn me that if I agreed to their offer of a second Sky Q box I would incur an additional TNT sports subscription charge. I currently pay BT for this. Not happy. I may well not have proceeded if I'd been given full facts. Possible miss-selling?

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Potential miss-selling by Sky?

Posted by a Superuser, not a Sky employee. Find out more

Hi @HilMN   The additional second box charge through BT/EE is a BT/EE charge only, nothing to do with Sky. If you had subscribed to TNT Sports through Sky then the second box and HD are both included. I would be surprised if Sky knew the BT/EE charges, nothing to do with them.

This message was authored by nigea99 This message was authored by: nigea99

Re: Potential miss-selling by Sky?

Posted by a Superuser, not a Sky employee. Find out more

@HilMN wrote:

Sky did not warn me that if I agreed to their offer of a second Sky Q box I would incur an additional TNT sports subscription charge. I currently pay BT for this. Not happy. I may well not have proceeded if I'd been given full facts. Possible miss-selling?


hi @HilMN 

 

Unfortunately there is a difference between customers paying for TNT Sports through SKY vs BT - those who pay through SKY do not pay extra for watching on a second box.

 

Unless you specifically asked whether you could watch TNT Sports on the mini box without paying extra & discussed who you pay then I doubt it could be considered mis-selling.

 

I do not know if you can cancel multiscreen and get any refund on any admin fee for this - I suspect not but I guess you can ask 

This message was authored by stereohaven This message was authored by: stereohaven

Re: Potential miss-selling by Sky?

Posted by a Superuser, not a Sky employee. Find out more

Can I clarify what extra charge you are paying and who too @HilMN?

 

As a long time BT customer I always believed only they can add the extra box charge and there is no way for it to be added by Sky.

 

You have to contact BT to add on access via an additional box. So are you saying you added an additional Q mini box and have then been hit with an extra box charge by BT without agreeing, or something else?

 

BT extra box chargesBT extra box charges

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LG OLED | Sky Q | Sky Q Mini | Apple TV 4K | SONOS Beam 2 | Sky Mobile | Voxi Mobile | BT Smart Hub 2 | BT Halo 3+
This message was authored by spannernick1 This message was authored by: spannernick1

Re: Potential miss-selling by Sky?

When I had Sky Q Mini box in my bedroom I was only ever changed £12(£6) for the box every month and all Sky stuff from the Sky Q box worked on it, it casts a copy of the Sky Q GUI on the Sky Mini box so its independant, abit like You Tube casting but not a mirror....?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Potential miss-selling by Sky?

Posted by a Superuser, not a Sky employee. Find out more

@spannernick1 

 

That's not necessarily the case for other subscriptions, depending on where they are billed.  BT Sport (now TNT) always had an extra charge for use on additional boxes if the subscription was paid to BT: it's not covered by Multiscreen if not itself billed by Sky 

 

You'll find that the SkyQ Mini box doesn't have a viewing card slot. This means you can't get TNT Sports just for your SkyQ Mini. You'll need to have it on your main SkyQ box before you add a TNT Sports Second Box subscription for your SkyQ Mini.

 

https://www.bt.com/sport/buy 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by stereohaven This message was authored by: stereohaven

Re: Potential miss-selling by Sky?

Posted by a Superuser, not a Sky employee. Find out more

Starting to think my posts are invisible... 🤣

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LG OLED | Sky Q | Sky Q Mini | Apple TV 4K | SONOS Beam 2 | Sky Mobile | Voxi Mobile | BT Smart Hub 2 | BT Halo 3+
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