Potential miss-selling by Sky?

[HilMN]

Sky did not warn me that if I agreed to their offer of a second Sky Q box I would incur an additional TNT sports subscription charge. I currently pay BT for this. Not happy. I may well not have proceeded if I'd been given full facts. Possible miss-selling?

[MightyQuinn]

Hi @HilMN   The additional second box charge through BT/EE is a BT/EE charge only, nothing to do with Sky. If you had subscribed to TNT Sports through Sky then the second box and HD are both included. I would be surprised if Sky knew the BT/EE charges, nothing to do with them.

[nigea99]

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@HilMN wrote:

Sky did not warn me that if I agreed to their offer of a second Sky Q box I would incur an additional TNT sports subscription charge. I currently pay BT for this. Not happy. I may well not have proceeded if I'd been given full facts. Possible miss-selling?

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hi @HilMN 

Unfortunately there is a difference between customers paying for TNT Sports through SKY vs BT - those who pay through SKY do not pay extra for watching on a second box.

Unless you specifically asked whether you could watch TNT Sports on the mini box without paying extra & discussed who you pay then I doubt it could be considered mis-selling.

I do not know if you can cancel multiscreen and get any refund on any admin fee for this - I suspect not but I guess you can ask