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Discussion topic: Poor Discover y +TNT Sports

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This message was authored by Roadwarrior This message was authored by: Roadwarrior

Poor Discover y +TNT Sports

Discovery + TNT Sports poor quality broadcast , buffering , freezing , connection drop out . Bring back BT . This is the only channel does this . Too many connections TNT cannot cope ?

I have Sky Q , 1000mb broadband and wi fi extenders . Please don't tell me it's my system . TNT is very poor and they do nothing about it . It's not new , it's annoying . Be honest with your customers sort it out. 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Poor Discover y +TNT Sports

Posted by a Sky employee

Hi there,  @Roadwarrior. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by A+JW This message was authored by: A+JW

Re: Poor Discover y +TNT Sports

This sounds like you're streaming it through the Discovery+ app on Sky Q. If that's the case, I'd suggest you contact Discovery+ as it's not Sky's app or infrastructure streaming it.

***
An ex-Sky Stream customer
Roadwarrior
Topic Author
This message was authored by Roadwarrior This message was authored by: Roadwarrior

Re: Poor Discover y +TNT Sports

Yes , I  am streaming the Discovery + App.

I have posted this message out of frustration . I am sure Sky will be interested,

after all it is D+\ TNT Sports poor quality that compromises Sky's reputation as a quality brand  and service . They will have more success challenging D+\TNT Sports than I ever will . 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Poor Discover y +TNT Sports

That would only be the case if Sky receive many complaints about Discovery+..... do they🤔

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Poor Discover y +TNT Sports

Posted by a Sky employee

We are still looking to help you @Roadwarrior . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Nellybib This message was authored by: Nellybib

Re: Poor Discover y +TNT Sports

This has been going on since it went over from BT. Truly appalling service. Is it Sky or Discovery/TNT fault. 

This message was authored by Ianstevenson081 This message was authored by: Ianstevenson081

Re: Poor Discover y +TNT Sports

Hi I have the same problem 😔 

This message was authored by Ianstevenson081 This message was authored by: Ianstevenson081

Re: Poor Discover y +TNT Sports

Hi did you get it sorted out ??

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Poor Discover y +TNT Sports

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ianstevenson081   Watching Int/Ars now, perfect picture on my Apple TV box.

Roadwarrior
Topic Author
This message was authored by Roadwarrior This message was authored by: Roadwarrior

Re: Poor Discover y +TNT Sports

I cancelled Sky Broafband  when contract ended .  Signed up in London with Community Fibre 1GB Speed.

Buffering went away .

Picture quality on SD/HD 

still variable on Sky and D+.... until I bought a LG 4K OLED TV  and got UHD.  No issues now . Old Panasonic  Plasma works perfectly  on Sky mini box upstairs.  No buffering , No dropouts . V. Good picture on HD. 
I think Sky ,D+\TNT  have improved the consistency of their transmissions . 

 

 

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