20 Feb 2024 08:41 PM
Discovery + TNT Sports poor quality broadcast , buffering , freezing , connection drop out . Bring back BT . This is the only channel does this . Too many connections TNT cannot cope ?
I have Sky Q , 1000mb broadband and wi fi extenders . Please don't tell me it's my system . TNT is very poor and they do nothing about it . It's not new , it's annoying . Be honest with your customers sort it out.
21 Feb 2024 10:23 AM
Posted by a Sky employeeHi there, @Roadwarrior. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
21 Feb 2024 01:28 PM
This sounds like you're streaming it through the Discovery+ app on Sky Q. If that's the case, I'd suggest you contact Discovery+ as it's not Sky's app or infrastructure streaming it.
21 Feb 2024 07:04 PM
Yes , I am streaming the Discovery + App.
I have posted this message out of frustration . I am sure Sky will be interested,
after all it is D+\ TNT Sports poor quality that compromises Sky's reputation as a quality brand and service . They will have more success challenging D+\TNT Sports than I ever will .
22 Feb 2024 11:21 AM
That would only be the case if Sky receive many complaints about Discovery+..... do they🤔
23 Feb 2024 10:14 AM
Posted by a Sky employeeWe are still looking to help you @Roadwarrior . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
09 Mar 2024 01:07 PM
This has been going on since it went over from BT. Truly appalling service. Is it Sky or Discovery/TNT fault.
06 Nov 2024 08:41 PM
Hi I have the same problem 😔
06 Nov 2024 08:41 PM
Hi did you get it sorted out ??
06 Nov 2024 08:46 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ianstevenson081 Watching Int/Ars now, perfect picture on my Apple TV box.
06 Nov 2024 09:46 PM
I cancelled Sky Broafband when contract ended . Signed up in London with Community Fibre 1GB Speed.
Buffering went away .
Picture quality on SD/HD
still variable on Sky and D+.... until I bought a LG 4K OLED TV and got UHD. No issues now . Old Panasonic Plasma works perfectly on Sky mini box upstairs. No buffering , No dropouts . V. Good picture on HD.
I think Sky ,D+\TNT have improved the consistency of their transmissions .
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