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Discussion topic: Please send the Royal mail package so I can send our sky box back to you

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This message was authored by Ali+syed This message was authored by: Ali+syed

Please send the Royal mail package so I can send our sky box back to you

I was asked by sky to send back the box,please send the appropriate mail stuff

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Please send the Royal mail package so I can send our sky box back to you

Posted by a Superuser, not a Sky employee. Find out more

@Ali+syed 
You aren’t addressing Sky Customer Services here as this is mainly a forum where customers help other customers. There will be no contact from Sky due to you posting on here.


So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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