26 Jun 2023 12:24 PM
I was asked by sky to send back the box,please send the appropriate mail stuff
26 Jun 2023 12:34 PM
Posted by a Superuser, not a Sky employee. Find out more@Ali+syed
You aren’t addressing Sky Customer Services here as this is mainly a forum where customers help other customers. There will be no contact from Sky due to you posting on here.
So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.
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