'Please check your subscription entitles you to view'

[Baldeagle11]

We get this message on our sky q mini box We have had this issue since the 1 December, 2 days after upgrading, 1 engineer visit (that was the day after orginally scheduled) and hours spent on the phone with a promise of a callback yesterday and still no sky on the mini box.

We have been told that it was an error when moving across the account to the new viewing card, we have everything we are supposed to.

Can anyone help, give tips, without having to spend more of my life on a call??

Really regretting upgrading from our old sky box, never had any issues. 

[caesarome]

@Baldeagle11 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Baldeagle11.

[Baldeagle11]

Hi @Addie15  we have received a callback and the issue has finally been sorted. Thanks for getting back to me on here

[egreenw7]

I've been on all the forum chats that elude to this issue being resolved.  However, not one states how this has been acheived and been facing this problem for over 2 months.

[Laing1]

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@egreenw7 wrote:

I've been on all the forum chats that elude to this issue being resolved.  However, not one states how this has been acheived and been facing this problem for over 2 months.

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@egreenw7 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @egreenw7.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[egreenw7]

Apologies, could you open this back up please?

[Dherne]

Just moved home and now both our sky miniboxes showing that error message despite an engineer setting them up two days  ago - did anyone work out how to fix this - its really poor support paying for a service im not getting....

[Laing1]

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@Dherne wrote:

Just moved home and now both our sky miniboxes showing that error message despite an engineer setting them up two days  ago - did anyone work out how to fix this - its really poor support paying for a service im not getting....

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@Dherne Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini boxes

[Dherne]

Yes I have rebooted both the main box and the mini boxes but no joy - phoned sky and they said they will send an engineer but none available for two weeks 

[Dherne]

None of the posts about this explain how to fix it which is really not helping 

[sarries22]

I have this very same issue. I was upgraded to Sky Q a few days ago and all worked fine. Now my mini box tells me to check my subscription entitles me to view this channel on this box.

Wish i had not changed from Sky HD plus. awful service. @sarries22 

[Daniel0210]

@sarries22 

Have to tried the reboot advice provided above?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button