Please check your subscription entitles you to view channel on this bix

[sarries22]

Thanks for the suggestion, however it did not work. Maybe by subscription needs updating. I used to pay for 2nd room box on sky HD+ but this  is not now working on the mini box. Main sky Q box is fine and i should also have my one mini box working.  I ca only think the new viewing card does not have mini box activated?

[sarries22]

Just had a Sky Engineer visit and he simply phoned up Sky and got a new signal sent down to my home box. All seems to work now. For such a simple fix....one phone call.... There is so much faffing around with trying downloads and reboots etc..... , one simple phone call fixed it.

[Leeds94]

Have also had this issue after recently cancelling my TNT Sports package. After speaking to a Sky agent, To get your Sky mini boxes back up and running, I had to completely reset one Minibox with the following steps:

Reset the settings

1. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
2. Select Reset, then Reset settings and select Confirm.
3. Wait for the on-screen instructions to disappear then press the standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote. 
   
   Once it reboots, you may need to re connect your Sky Q remote, you can do this by: 
4. Press and hold 1 and 3 together for 2 seconds, a red light should flash twice on your remote, then follow on screen instructions.

Your sky Q minibox should reconnect to your Sky Q main box as normal, along with all your channels again. Any other Miniboxes you have should then reconnect automatically again also. 

Hope this helps!