Pixelated and breaking up channel 5

[Lyn3395]

OAPs who can't figure out how to fix it🤷‍♀️been happening on and off for a while!

need help 🙏

[PandJ2020]

Dish alignment usually.

Sky will look at it for 'free' but getting an engineer may take days (or weeks) - or pay a local firm.

[Daniel0210]

@Lyn3395 
If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth remembering that a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[Lyn3395]

Thank you for replying. We have switched everything off and on, checked the cables but it is still happening. 
How do we find a Sky engineer?

[Daniel0210]

@Lyn3395 

You'll need to call Sky but you could be looking at the New Year now for engineer availability.

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.