Phone number - for a Human at Sky

[WakeM]

Every phone number on the sky website is automated.

Is there a phone number for sky customer service to speak to a human?

[GD1]

@WakeM  There is no other number that bypasses the automation, if there were it would be pointless having it present in the 1st place.

[WakeM]

So Sky does not have humans on the end of phone for faults?

[PandJ2020]

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@WakeM wrote:

So Sky does not have humans on the end of phone for faults?

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They do.

What's the fault you have?

[WakeM]

Its a fault that i need to speak to a sky cust service for 

I have covered all help guides and FAQ and reboots, reactivation, software update etc. 

I now need to speak to a human and need a phone number. 

If they have zero customer support via phone thats enough to go elsewhere when contract ends for me. 

Only 6 months ago I know I called and spoke to someone

[PandJ2020]

Ok, you'll have to persist in calling until you connect with someone.  Wait times can be around 45 minutes.

[xenon81]

Phone based customer service is still available. What problem are you having when trying to get through? 

[WakeM]

Can you give me the number please - i don't mind waiting. 

The ones i've tried: ending in 2515 and 4830 and 1018 are just automated and do not take you through to someone.

Whats the right phone number?

[WakeM]

All lines take you through automated stages - at no point on any call does it allow you to join a queue to speak to a person.

What phone number does have cust service people on the end of a phone?

[PandJ2020]

The official number is here: https://www.sky.com/help/home

Click on 'Need more help?'.

It may be useful to detail your issue here as we may be able to comment.

[WakeM]

Thanks but that link only gives me the phone numbers that are automated.  Please can you just let me know the phone nunmber to ring?

[PandJ2020]

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@WakeM wrote:

Thanks but that link only gives me the phone numbers that are automated.  Please can you just let me know the phone nunmber to ring?

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There is no other number.  All lines are automated.

[WakeM]

OK - so there is no waiting in a queue and eventually getting through to a human? 

There iss no phone number at all?

[PandJ2020]

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@WakeM wrote:

OK - so there is no waiting in a queue and eventually getting through to a human? 

There iss no phone number at all?

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Of course.  You have to nagivate the IVR to avoid it hanging up.

[WakeM]

I have going through all options and at no point reach an option of holding to speak to someone.  I have spent all morning on this - which phone number do you know will allow you to get through - none I have tried (repeatedly do).