Philips 43PUS8949/12 Sky remote unable to change inputs

[TVwatcher42]

I bought a new TV the other day; after many years and very happy with it. Philips 'The One' (43PUS8949/12). I have got the Sky remote to change volume and TV power, but unable to navigate the Source/Inputs menu. Someone else I speak to regularly said, his parents have a (slightly older) Philips with the same remote issue. How likely is it that Sky will fix this - and is the only other way of contacting , by phone? Thanks

[Tom-W19]

Hi @TVwatcher42 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[TVwatcher42]

Thank you. I believe I have started a chat and awaiting their response

[TimmyBGood]

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@TVwatcher42 wrote:
How likely is it that Sky will fix this

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That's typically down to the inconsistent ways in which different television manufacturers have implemented input switching rather than something Sky can be expected to 'fix', particularly on Sky Q which is approaching the end of its life as a platform.

[TVwatcher42]

Thanks for letting me know. Hopefully a solution can be found - but if not, then it'll be just 'one of those things' I guess. 

Cheers

[Laing1]

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@TVwatcher42 wrote:

Thanks for letting me know. Hopefully a solution can be found - but if not, then it'll be just 'one of those things' I guess. 

Cheers

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@TVwatcher42 when you currently change the source with your tv remote when you reach the source that you want ie say HDMI 2 to you have to press select/ok or another button to confirm your selection. If so then afraid the Sky Q remote will not work at all.

The Sky Q remote only work on source selection where after landing on say HDMI 2 it automatically selects this source after being on it for 3 or more seconds

hope that makes sense