Discussion topic: Paying for Sky Sports Package but not getting them
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Message posted on 09 Dec 2023 03:03 PM
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Paying for Sky Sports Package but not getting them
Recently upgraded to Sky Sports package and it's showing as active on my account and due to be charged next month but not able to view any sports channels. It's saying I need to upgrade subscription?!
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Message posted on 09 Dec 2023 04:31 PM
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Re: Paying for Sky Sports Package but not getting them
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Dec 2023 04:40 PM
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Re: Paying for Sky Sports Package but not getting them
Thanks for escalating this. We’ve sent Louiseknow1 an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 12 Dec 2023 08:32 AM
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Re: Paying for Sky Sports Package but not getting them
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
Message posted on 12 Dec 2023 08:39 AM
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Re: Paying for Sky Sports Package but not getting them
@Louiseknow1 wrote:
Recently upgraded to Sky Sports package and it's showing as active on my account and due to be charged next month but not able to view any sports channels. It's saying I need to upgrade subscription?!
Hi @Louiseknow1 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
I used to have superpowers… But a therapist took them away.
Message posted on 07 Jul 2024 05:02 PM
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Re: Paying for Sky Sports Package but not getting them
i have just realsied that i have been paying for sky sports and not actually got the channel since may 2023. i have put in complint to sky, the only reason i realsied was that i hadded it to my pack, and activiated it, as it said need to activate and then looked at my bills and its been on there since 2023.
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