Paused live TV will not allow me to restart

[Bex-Woods]

A few times in the last week I have paused live TV, when attempting to restart watching the programme it starts again from the beginning of the show. It won't allow me to fast forward through what I have already watched and seems to completely malfunction after that, not allowing channels to change (although these do cycle through on the screen in the bottom left corner, just with no picture change). The only way to make it function again is to turn it off at the wall.
Any ideas? 

[Quoman7]

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@Bex-Woods wrote:

A few times in the last week I have paused live TV, when attempting to restart watching the programme it starts again from the beginning of the show. It won't allow me to fast forward through what I have already watched and seems to completely malfunction after that, not allowing channels to change (although these do cycle through on the screen in the bottom left corner, just with no picture change). The only way to make it function again is to turn it off at the wall.
Any ideas? 

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Hi @Bex-Woods Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

[Laing1]

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@Bex-Woods wrote:

A few times in the last week I have paused live TV, when attempting to restart watching the programme it starts again from the beginning of the show. It won't allow me to fast forward through what I have already watched and seems to completely malfunction after that, not allowing channels to change (although these do cycle through on the screen in the bottom left corner, just with no picture change). The only way to make it function again is to turn it off at the wall.
Any ideas? 

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@Bex-Woods If a reboot doesnt help then You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote