These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …
🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.
🟩 online help via this link https://www.sky.com/help If necessary a number may be visible at the end of the correct help flow.
🟩 Sky Assistant💬 should also be available via https://www.sky.com/help for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).
Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Well we pay so much per month I have seriously thought of ditching the whole shebang! We actually watch so little but the planner and record element is useful.
Yes it's far too expensive, however, I do enjoy it. I'm retired and it's my only company so I'll hang on to it. I was considering their streaming PUK thing, but I've heard it's terrible!
Yes thanks. But why was this not distributed nationally, so that Sky customers could understand the issue was due to Sky, so they didn't doubt their own equipment?
Yes thanks. But why was this not distributed nationally, so that Sky customers could understand the issue was due to Sky, so they didn't doubt their own equipment?
The problem wasn't a national issue, it didn't impact all customers. Thank you for confirming that it's resolved for you @Willow+1000
Thanks for your response, however, numerous customers, like me, went on to make various unnecessary adjustments to their settings in an attempt to rectify the error. Some even reset their sky boxes and lost all of their recordings and downloaded data in an attempt to rectify an error which was down to Sky. They thought their equipment was at fault! Surely in this day and age, Sky are able to let the affected customers know that the error lay with Sky and hold on until the error is rectified?
Think your support teams need to have another look at this issue...it's 7.39pm on 24.08.25 and still unable to pause/rewind live shows...this is suppose to be one of the benefits of digital tv!!!
Think your support teams need to have another look at this issue...it's 7.39pm on 24.08.25 and still unable to pause/rewind live shows...this is suppose to be one of the benefits of digital tv!!!
@Jallen26 Have you tried rebooting your main Q box ie putting your box into Standby then switching it off at the wall for 30 seconds switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
