Pause / rewind issue 16/09/25

[ILOVESKY1000]

Yeeee, mine is working too, must have just fixed it as it wasnt working 10 mintues ago. Lets hope it keeps working!

[ILOVESKY1000]

To be fair it isnt a regular occurance, but when it does happen it is a nightmare.  I know that it is always at sky end rather than my sky box as I have multiroom and if they both go wrong at the same time, that would indicate a signal issue with them, not a planner issue etc.

[Willow+1000]

I'm so glad I came on here to see these comments. I thought it was just me lol. 😀 Have a good day! 

[sparky18]

Yep - mine has started working again! At last!

Lets hope it stays that way.

[Jenny+wwh]

At 10:30 am Thursday 18th Sept. Pause rewind working again after doing nothing at this end.

[Willow+1000]

Hi. I had this issue on 16th (Tue) and short of a full factory reset, I did everything. Hard Reboot, planner rebuild and forced software update. All for nothing. So frustrating! At least I know it's 'their end' now! 😀 

[Jwilliams61]

Yes mind working now too. Thanks 

[JPUKbeds]

[removed] live pause started working again this happened yesterday so i guess it's a sky problem not me box

Moderator Notes: Offensive language removed

[Geoffo99]

Yes, mine back and working OK 👍🏻 

[Willow+1000]

It's a shame Sky couldn't be bothered to let their customers know about this and that it was their doing? 

[Willow+1000]

I can't help wondering whether Sky did this on purpose to make Sky+ users unhappy with their equipment and make them think about moving to the Sky PUK streaming system? Which I hear is terrible!

What are your thoughts? 

[oj01]

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@Willow+1000 wrote:

Hi. I agree totally but can't see that happening. You can't even phone them these days. You go thru some other company who reckon they can support sky users, but if its anything to do with your account, they can't help, because they don't have access to sky systems. But of a joke really. 

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Not sure what number you are ringing but it's clearly not the correct one. Whilst there's sometimes a lengthy queue to speak to customer services, once you get through it is Sky Customer Services you get through to. 

[Willow+1000]

If you ask Google for a free number to contact Sky, a company called Sky Digital offer to help Sky customers with any queries, including upgrading to different Sky products. However, when your query concerns anything regarding your Sky contract, they say they cannot help as they do not have access to the Sky customer contract information. They then advise you to contact Sky directly. The thing is, I thought I was speaking to Sky. I'll have to be more thorough in future. Thanks for your response anyway. 

[xenon81]

Be very careful finding numbers on Google (or any search engine). There are lots of fake companies who pretend to be the company you want to speak to, and sometimes the calls to these scammers can cost a fortune. Sky don't help the matter by making their genuine phone numbers so hard to find.

[Willow+1000]

Yes thanks for that. I agree. What is the correct number to call Sky on?