Pause / rewind issue 16/09/25

[Willow+1000]

I've got the same issue with my Sky+HD 2TB box today, Thu 18th Sept 2025. Had the same fault two days ago. I did a planner rebuild, no cure, then unplugged for 10 mins, still no cure and then did a forced software update and still the fault carried on. Thought my hard drive was on the way out. Just to confirm, couldn't pause, rewind or fast forward. Also at the bottom of the screen said programme had been on for over 400 mins. Showed previous programme on bottom of screen too, not the current one. Baffled completely. Then later in the day the issue just disappeared, like nothing had ever happened! Strange.

Now here we are again with the same problem?

I guess it must be a Sky issue and I hope they resolve it permanently this time. 

I pay good money for my Sky subscription and this is not acceptable. 

[Geoffo99]

Thanks Mark39

[AnnieMac67]

This is definitely not acceptable  .. soooo annoying  .. we'd better be compensated for this  !!! 

[JPUKbeds]

okay so this happens now and again only on live pause but the program banner is at fault i think,i can fast forward and rewind on planner programs, banner says shed and buried started 842 minutes ago !!! but it is playing mike brewer program !!  i have done a planner rebuild,unplugged for an hour rebooted the sky hub but need some help

[AnnieMac67]

Second day running  ..  not acceptable !!!!

[PaulM191]

Sky Q will not pause terrestial channels.

[alfa]

Morning All, glad I found this discussion.

Got the 'Live pause is not available' last night.   Still there this morning so did the usual unplug the box.  No change.  Checked our other HD box and saw the same message, so definitely not a problem with our boxes.

As others have mentioned, I checked a few Sky channels and strangely, they work.

Hope this is fixed soon.

[Willow+1000]

Hi. I agree totally but can't see that happening. You can't even phone them these days. You go thru some other company who reckon they can support sky users, but if its anything to do with your account, they can't help, because they don't have access to sky systems. But of a joke really. 

[Jenny+wwh]

The pause rewind fault is back after fixing it's self yesterday.

[Jenny+wwh]

@Daniel0210   Can you unset the answer on this thread as the fault is back again 18/9/2025 ?

[Willow+1000]

It's totally annoying. After all, sky isn't cheap these days and what with the cost of living, they really need to give us a decent service! Refund maybe? Ha! Pigs will fly first! 😀 

[Mic14]

Mine isn't working today either. Can't pause or rewind BBC and normal channels?

[nigea99]

hi all, 

Although we have not had any formal notification, I notice that I can now Pause/rewind again (09:52)

[alfa]

Morning All again.

Sky must have been listening, as pause and rewind is now working again on both our HD boxes. 🙂

[Willow+1000]

Hey mines back working OK again now!

I hope this isn't going to be a regular occurance?!