Pause / rewind issue 16/09/25

[Bizzisg]

Experiencing this issue now on. 25/9. Been like it for a couple of days. 

loathed to reset hard drive after reading this

anyone else still having this issue?

[Laing1]

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@Bizzisg wrote:

Experiencing this issue now on. 25/9. Been like it for a couple of days. 

loathed to reset hard drive after reading this

anyone else still having this issue?

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@Bizzisg Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work 

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

worth a try before doing a factory reset

[Willow+1000]

• No I'm not getting this issue any more. Suggest you contact sky. Sorry that's not very helpful but I don't know what else to suggest if you've done a planner rebuild and a hard Reboot. Hold off from a full reset incase Sky are still having problems. Good luck. 

[Bizzisg]

Thanks for the suggestion. Tried all that and tried a forced update. 

have rebooted 3 times now and nothing 😩

[Willow+1000]

That's a real pain. I wish I could help you with the issue. I'm no expert but I don't think a full factory reset will help. You'll probably just lose all your recordings. I hope you sort it. I'd be grateful if you could let me know what the final outcome was. Good luck. I wish you all the best. I know how infuriating this can be. 🤞