40

Discussion topic: Paramount + causes Sky Q box fan to go loud and stay on

Reply
Reply
This message was authored by cuke This message was authored by: cuke

Re: When watching paramount plus, buffering and loud fan noise,on q box

Agreed, mine doesn't and thousands don't. Just because a handful of SkyQ users have issues does not lay the blame at a Sky software issue at all.

The Paramount app completely fails on my TV, so I use the Sky's version. Doesn't mean in anyway I should blame the tv manufacture for this.

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Paramount+ software bug with Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@c+boyd wrote:

Unfortunately the problem seems to be widespread with SkyQ box and paramount+


Guess I must be the lucky one then, as I have no problems with the Sky Q embedded app - everyone else has my sympathy

I am just another Sky customer!
This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Paramount + causes Sky Q box fan to go loud and stay on

Posted by a Sky employee

Hi all 🙂

 

We have picked this up and looking to investigate things further.  We will keep you updated once we know more information.

 

Thanks,

Daniel
Community Moderator
This message was authored by G+Brides This message was authored by: G+Brides

Re: Paramount + causes Sky Q box fan to go loud and stay on

Same issue here!! Will try app reset to see if it stops fan. Reboot does not resolve for me, fan has been running for 3 weeks now!!

This message was authored by NigeB2 This message was authored by: NigeB2

Re: When watching paramount plus, buffering and loud fan noise,on q box

You might be onto something Laing1. I'm not sure all SkyQ boxes are on the same firmware. I doubt it. This might be an incompatibility between the Paramount+ app and some SkyQ boxes.

When I said it's a software problem I simply meant that the fan is NOT being triggered because the SkyQ box is hot. It's not. If it were the fan should cool it down and then switch off. The fan will remain on permanently until you unplug the SkyQ box. Something (software of firmware) erroneously causes it to turn on and then no check is ever made to see if the SkyQ box is now cool enough so the fan can be turned off. 
I'm happy to report that my fan has remained off for weeks now as long as I Never use Paramout+ (having reset all the apps via the secret settings menu.)  Nigel.  @Laing1 

This message was authored by spacehopper This message was authored by: spacehopper

Re: Paramount+ software bug with Sky Q

Just because all people aren't seeing the issue doesn't mean it's not a software defect. And I'd just like to point out that it may be an issue related to running the software on certan hardware, but still be a software defect i.e. the software defect may only be seen on certain hardware.

 

This message was authored by Waynesully This message was authored by: Waynesully

Re: Paramount + causes Sky Q box fan to go loud and stay on

My Sky Q box has been freezing/Locking up with the fan stuck on until I unplug the box for about a month...

had an engineer attend today & replaced the main Q box. After a couple of hours the problem has come back with a vengeance 🤷🏼‍♂️

This message was authored by Chodley This message was authored by: Chodley

Re: Paramount + causes Sky Q box fan to go loud and stay on

Posted by a Superuser, not a Sky employee. Find out more

@Waynesully wrote:

My Sky Q box has been freezing/Locking up with the fan stuck on until I unplug the box for about a month...

had an engineer attend today & replaced the main Q box. After a couple of hours the problem has come back with a vengeance 🤷🏼‍♂️


When running Paramount+ ?

This message was authored by Waynesully This message was authored by: Waynesully

Re: Paramount + causes Sky Q box fan to go loud and stay on

No. Problem seems to have arisen since I used the Paramount + app. This could of course just be a coincidence though 🤔

This message was authored by NigeB2 This message was authored by: NigeB2

Re: Paramount + causes Sky Q box fan to go loud and stay on

It's not a coincidence waynesully. It only ever happens after using Paramount+. 
There's some kind of compatibility problem with that app and many Sky Q boxes. 

This message was authored by insideout This message was authored by: insideout

Re: Paramount + causes Sky Q box fan to go loud and stay on

Paramount+ app not good to use on my sky q box, fan comes on with screeching noise. Have to reboot, Sky there is a problem, sort it

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion