Hi there
I have just received a Sky Q box as a free upgrade.
I had the new box installed last week with the new card delivered a few days earlier. The engineer installed the box with no problem, easily linking it to the internet and remote. The problem came with the pairing of the card to the box. The engineer went through the settings/system info/pairing menu and we got the "card pairing" message. Trouble is, the message remained and the card did not pair. The engineer did another reboot including a complete system reset. Same result....the box got stuck on the card pairing option.
OK...the issue could be with the box...so the engineer went back to his van and got out a new Sky Q box. Went through the whole process again...with the exact same result: the card got stuck on the "card pairing" option. After a lot of head scratching, the engineer phoned technical support, but they couldn't do anything either. The engineer told me to wait 4 hours and if nothing happened to contact sky again and request a CRF. That I did, and 72 hours later still no success. Same on screen message.
So back to Sky I went and the man on the phone told me that there was no problem at their end. After half an hour of instructions (take out the card and clean it etc) still no success.
End result? Another engineer coming out next week. I have a sneaking suspicion that the card could be faulty.
Anyone out there have any ideas?
