@Daisyrand wrote:
I recently upgraded to Sky Q and paid £50 for an additional box I didn't need. The engineer took it away and said I would get a refund but I've heard nothing. Can I have my £50 back please
@Daisyrand Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
The engineer really shouldn't have taken the box away
I have escalated this to sky
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Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
