Discussion topic: PUK unit keeps locking out. We have to switch it off disconnect the power, then turn on the tv.

This message was authored by: TDBegley · ‎27 Feb 2025

I need the PUK unit (remote box) replaced.

This message was authored by: MightyQuinn · ‎27 Feb 2025

Hi @TDBegley It is probably best to contact Sky.

This message was authored by: Laing1 · ‎27 Feb 2025

@TDBegley wrote:

I need the PUK unit (remote box) replaced.

@TDBegley is this a Sky Stream puck or a Sky Q mini box you are having problems with ?

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: TimmyBGood · ‎27 Feb 2025

@TDBegley

'Puck' rather than 'Personal Unblocking Key'

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: PUK unit keeps locking out. We have to switch it off disconnect the power, then turn on the tv.

PUK unit keeps locking out. We have to switch it off disconnect the power, then turn on the tv.

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Re: PUK unit keeps locking out. We have to switch it off disconnect the power, then turn on the tv.

Re: PUK unit keeps locking out. We have to switch it off disconnect the power, then turn on the tv.

Re: PUK unit keeps locking out. We have to switch it off disconnect the power, then turn on the tv.

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