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POWERLINE- Sky Q Box gets disconnected

Runner
Posts: 5
Post 1 of 11
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POWERLINE- Sky Q Box gets disconnected

Equipment:

2TB Q Box, 3 mini boxes

TP link 4226 power line adapter

BT infinity 1 fibre (around 50mbps at the TP link) with smart hub

 

I have built a garden cabin and fitted it out with a TP link power line adapter which works absolutely fine. The Wi-Fi in the cabin works fine with most devices I've tested it with and is a clone of my standard router connection. 

 

When I moved one of my mini boxes from the bedroom to the cabin, and connected via the Wi-Fi up there from the TP link, not a lot happened. My son suggested I tried a wired connection, which I did And for a split moment I had a picture before everything decided to stop working. And when I say everything I mean all the boxes including my sky Q. After a lot of messing around setting static IP addresses and resetting the boxes time and time again we got no where. We left the mini box in the cabin but on standby and tried to get the boxes in the house talking again. We used the WSP on the mini box on the front room and the WSP button on the main box but they refused to find each other. We used WSP on the mini box in one of the bedrooms and the mini box in the front room and they found each other which allowed the box in the front room to find the network but not the main q box. 

 

Stay with me... 

 

So now we noticed when the mini boxes in the house had connections the main box lost its internet connection. So the mini boxes couldn't find the main box. This went on for ages, reading forums trying various things but with no success. Admitting defeat we removed the box from the cabin to return it back to the bedroom and BOOM, everything is working again. 

 

So we ran an Ethernet from the TP link in the cabin and brought the bedroom mini box back up into the cabin, made sure evrything wad off before connecting Ethernet to the cabin mini box, fired it up and once again we found a network but not a SKY q box.. I went into the house to find the main box had again been disconnected. 

 

For some reason the TP link connection in the cabin appears to disconnect the main box which causes all the other minis to lose their signal. If have seen in videos that there is a power line feature on the boxes but have little understanding how that might work. 

 

Any thoughts and help would be appreciated. I have considered port forwarding and DMZ s but I'm not sure why that would make a difference and I'm not sure which device would need it if any. 

 

Any help would be appreciated. 

 

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Oracle
Posts: 13,131
Post 2 of 11
250 Views

Re: POWERLINE- Sky Q Box gets disconnected

Hi @ShozM

Welcome to Q forum.

 

Sky have discontinued the inbuilt powerline which never got round to being supported.   If it was switched on in any of the Q boxes a Network Reset on the boxes will disable it and reset it off.

 

You also need to bear in mind that any Q mini boxes will not connect to 3rd party WiFi and will only connect to the Main Q box WiFi mesh.   However if you are trying to use WiFi extenders they would possibly connect to Q boxes if they were linked by Ethernet to the extenders.

 

Executive Producer
Posts: 4,089
Post 3 of 11
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Re: POWERLINE- Sky Q Box gets disconnected


@ShozM wrote:

Equipment:

2TB Q Box, 3 mini boxes

TP link 4226 power line adapter

BT infinity 1 fibre (around 50mbps at the TP link) with smart hub

 

I have built a garden cabin and fitted it out with a TP link power line adapter which works absolutely fine. The Wi-Fi in the cabin works fine with most devices I've tested it with and is a clone of my standard router connection. 

 

When I moved one of my mini boxes from the bedroom to the cabin, and connected via the Wi-Fi up there from the TP link, not a lot happened. My son suggested I tried a wired connection, which I did And for a split moment I had a picture before everything decided to stop working. And when I say everything I mean all the boxes including my sky Q. After a lot of messing around setting static IP addresses and resetting the boxes time and time again we got no where. We left the mini box in the cabin but on standby and tried to get the boxes in the house talking again. We used the WSP on the mini box on the front room and the WSP button on the main box but they refused to find each other. We used WSP on the mini box in one of the bedrooms and the mini box in the front room and they found each other which allowed the box in the front room to find the network but not the main q box. 

 

Stay with me... 

 

So now we noticed when the mini boxes in the house had connections the main box lost its internet connection. So the mini boxes couldn't find the main box. This went on for ages, reading forums trying various things but with no success. Admitting defeat we removed the box from the cabin to return it back to the bedroom and BOOM, everything is working again. 

 

So we ran an Ethernet from the TP link in the cabin and brought the bedroom mini box back up into the cabin, made sure evrything wad off before connecting Ethernet to the cabin mini box, fired it up and once again we found a network but not a SKY q box.. I went into the house to find the main box had again been disconnected. 

 

For some reason the TP link connection in the cabin appears to disconnect the main box which causes all the other minis to lose their signal. If have seen in videos that there is a power line feature on the boxes but have little understanding how that might work. 

 

Any thoughts and help would be appreciated. I have considered port forwarding and DMZ s but I'm not sure why that would make a difference and I'm not sure which device would need it if any. 

 

Any help would be appreciated. 

 


Turn off smart set up

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
Runner
Posts: 5
Post 4 of 11
238 Views

Re: POWERLINE- Sky Q Box gets disconnected

Hi @skinner1965

 

Thanks I'll give that a go and report back shortly

 

Why would that make a difference, out of interest?

Runner
Posts: 5
Post 5 of 11
231 Views

Re: POWERLINE- Sky Q Box gets disconnected

Hi @oldfella

 

Powrrline feature on the boxes have never been switched on and are currently off. 

 

The main Q Box is about 18 inches from the router through a wall and connected via Wi-Fi 

 

The mini Boxes in the house all work fine wirelessly in the house. The one in the cabin is plugged into an Ethernet but I'm not sure if it's connected to the TP links Wi-Fi rather than it's Wired. 

 

Would it make sense to go into the cabin minis hidden settings and turn off the Wi-Fi on the box?

Executive Producer
Posts: 4,089
Post 6 of 11
224 Views

Re: POWERLINE- Sky Q Box gets disconnected


@ShozM wrote:

Hi @skinner1965

 

Thanks I'll give that a go and report back shortly

 

Why would that make a difference, out of interest?


Sky Q doesn’t like BT smart set up for whatever reason 

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
Runner
Posts: 5
Post 7 of 11
209 Views

Re: POWERLINE- Sky Q Box gets disconnected


@skinner1965 wrote:

@ShozM wrote:

Hi @skinner1965

 

Thanks I'll give that a go and report back shortly

 

Why would that make a difference, out of interest?


Sky Q doesn’t like BT smart set up for whatever reason 


Worth a try, will report back. 

 

Thanks 

Oracle
Posts: 5,534
Post 8 of 11
195 Views

Re: POWERLINE- Sky Q Box gets disconnected

@ShozM

BT SmartSetup diverts the first internet request of any new device on the LAN behind the Hub and presents them with an internal web page of BT marketing guff.  However, devices without a web browser never see this and cannot dismiss it, which may cause them to diagnose a failure to connect to the external server which they were expecting to respond.

* * * * * * *

Sky Q from April 2016 (Silver & 1 Mini, both over ethernet), BT ADSL (14Mbs), BT Home Hub 6 (ethernet), Lenovo Tab 2 A7 (Android 4.4 KitKat), Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400
Runner
Posts: 5
Post 9 of 11
185 Views

Re: POWERLINE- Sky Q Box gets disconnected


@TimmyBGood wrote:

@ShozM

BT SmartSetup diverts the first internet request of any new device on the LAN behind the Hub and presents them with an internal web page of BT marketing guff.  However, devices without a web browser never see this and cannot dismiss it, which may cause them to diagnose a failure to connect to the external server which they were expecting to respond.


Thanks Timmy 

 

The cabin Mini has no trouble connecting to an internet connection, but when it does it seems to disrupt everything else, including kicking the main box off the network. I'll still give it a go if only to eliminate the cause. 

Oracle
Posts: 13,131
Post 10 of 11
156 Views

Re: POWERLINE- Sky Q Box gets disconnected


@ShozM wrote:

Hi @oldfella

 

Powrrline feature on the boxes have never been switched on and are currently off. 

 

The main Q Box is about 18 inches from the router through a wall and connected via Wi-Fi 

 

The mini Boxes in the house all work fine wirelessly in the house. The one in the cabin is plugged into an Ethernet but I'm not sure if it's connected to the TP links Wi-Fi rather than it's Wired. 

 

Would it make sense to go into the cabin minis hidden settings and turn off the Wi-Fi on the box?


Hi @ShozM

Yes certainly

Also try a Network reset on the mini and do not do any WPS if you are connected by Ethernet.  The reset should clear any previous WiFi link.   You will need to switch the mini WiFi off again after the reset which switch the WiFi on again.

First Assistant Director
Posts: 3,673
Post 11 of 11
107 Views

Re: POWERLINE- Sky Q Box gets disconnected

The smart setup BT uses should be removed. It's rubbish and not every device you want to connect will work because of it. And to be honest, it's 100% not needed.I've never needed to go into my router to adjust settings for a specific device.

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
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