Our system is asking us to press the WPS button to connect to the router but nothing happens

[Mistywilding]

Our system is asking us to press the WPS button to connect to the router but nothing happens

[Jones_The_Cat · Accepted solution]

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@Mistywilding wrote:

Our system is asking us to press the WPS button to connect to the router but nothing happens

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You need to press the WPS button on the router too. Both devices will then 'see' each other and connect.

[oldfella]

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@Mistywilding wrote:

Our system is asking us to press the WPS button to connect to the router but nothing happens

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Hi @Mistywilding 

You need to carry out a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Chodley]

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@Jones_The_Cat wrote:

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@Mistywilding wrote:

Our system is asking us to press the WPS button to connect to the router but nothing happens

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You need to press the WPS button on the router too. Both devices will then 'see' each other and connect.

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You only need to press it on the router