Our mini boxes suddenly stopped connecting to our main box. In settings its says we don't have the r

[Margaret+Buntin]

Our mini boxes suddenly stopped connecting to our main box. In settings its says we don't have the required subscription. The same for sky go and we din't have any apps either. We have been out for a week now. Sky engineer says its their problem and due a phone call back tonight from the engineer who has not called. Getting very frustrated now!

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Margaret+Buntin 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Jon22222222]

I'm having this same problem mini boxes suddenly stopped connecting to our main box. In settings its says we don't have the required subscription. The same for sky go saying not enabled to connect..