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Discussion topic: Our TV is not connecting to our broadband

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This message was authored by: Jo68

Message posted on ‎27 Sep 2023 03:32 PM

Our TV is not connecting to our broadband

Our TV is not connecting to our BT broadband. Other devices are connected so not a broadband issue. We have reconnected 3 times  using our broadband password and it connects for a minute and then throws us out again

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This message was authored by: GD1

Message posted on ‎27 Sep 2023 03:34 PM

Re: Our TV is not connecting to our broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jo68  When you say TV, are you referring to your Sky Q box?  

 

Can you also work through the steps on this link

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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